Policy – Weeks Construction Inc.

Overview

Should there be an issue with your order, please raise that issue with us as soon as possible.

Project Deposits and Down Payments

Pre-Construction Phase:

If a project is cancelled before any work begins and before materials are ordered, deposits may be refunded minus a 15% administrative fee to cover design time, permits, and administrative costs.
Once materials have been ordered or permits obtained, the deposit is non-refundable as these costs cannot be recovered.

Material Deposits:

Special-order materials and custom items are non-refundable once ordered from suppliers.
Standard materials may be eligible for partial refund if returned to suppliers in original condition, minus restocking fees and handling costs.

Work in Progress

Partial Completion:

For projects terminated mid-construction, payment is due for all completed work, materials used, and labor performed up to the termination date.
No refunds will be issued for work already completed to specification.

Change Orders:

Approved change orders that increase project scope are non-refundable once work begins.
If a change order is cancelled before implementation, associated fees may be refunded minus administrative costs.

Completed Work

Workmanship/Client Satisfaction:

We stand behind our work.
Should there be an issue with your order, please raise that issue with us as soon as possible.

Circumstances for Refunds

Our Inability to Complete:

If we cannot complete a project due to circumstances within our control, unused portions of payments will be refunded after deducting completed work and non-returnable materials.

Force Majeure:

Acts of nature, government actions, or other circumstances beyond our control may affect project completion but do not automatically trigger refunds.
Each situation will be evaluated individually in good faith.

Permit Denial:

If required permits are denied due to property limitations not disclosed during initial consultation, deposits may be refunded minus administrative costs and any work performed.

Refunds

Should there be an issue with your order, please raise that issue with us as soon as possible.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@weeksconstruction.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@weeksconstruction.com to discuss resolution options.